Privacy Policy

Effective Date: 9th September 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website. Argyll Appliance Repairs is committed to safeguarding your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Argyll Appliance Repairs
Email: [email protected]
We are the data controller for this website.

2. What Personal Data We Collect and Why

We collect and process data in the following ways:

a. Website Analytics (Google Analytics 4)

We use Google Analytics 4 (GA4) to help us understand how visitors use our website. GA4 collects anonymised data such as:

  • Pages visited

  • Time spent on the site

  • Device and browser type

  • General geographic location (based on IP)

This data helps us improve the website and user experience. GA4 does not collect personally identifiable information.

To opt out of Google Analytics, you can install the browser add-on:
https://tools.google.com/dlpage/gaoptout

b. Contact Forms

When you use a contact form on our website, we collect the details you submit. This typically includes:

  • Your name and contact details

  • Information about your appliance (such as brand, model, issue, or location)

This information:

  • Is sent directly to our email: [email protected]

  • May be securely stored in our records so we can respond to your enquiry and provide a quote or service

  • Is not stored in a website database

We use this information solely for customer service and to arrange appliance repair services.

3. Cookies

Our website uses cookies to:

  • Enable basic functionality

  • Collect anonymous usage data via Google Analytics

You can manage or disable cookies through your browser settings. Disabling cookies may affect your website experience.

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Consent – for optional cookies and analytics

  • Legitimate interests – to respond to enquiries and deliver our services, where this does not override your rights

You can withdraw consent at any time by contacting us.

5. Who We Share Your Data With

We do not sell or rent your data.

We may share anonymised data with:

  • Google – for analytics purposes

We do not share your contact form information or appliance details with any third parties without your explicit consent.

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data

  • Restrict or object to data processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: [email protected]

For more information, visit: https://ico.org.uk/your-data-matters

7. Data Security

We take appropriate measures to protect your personal information, including:

  • SSL encryption on our website

  • Secure email systems

  • Limiting data access to authorised personnel only

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Argyll Appliance Repairs
Email: [email protected]