Terms & Conditions

When subscribing to our service, customers are agreeing to the following terms and conditions:

What’s included?

We will repair your qualifying domestic appliance in the event of breakdown due to an electrical or mechanical fault that affects the manufacturer’s intended operation of the product.

If you require support and advice because your appliance isn’t working properly, please use the contact form in the secure member’s section of our website to raise a job. Our experienced engineer will call you to discuss the issue and try to diagnose the problem, confirming whether the fault is due to an electrical or mechanical breakdown.

If it’s an electrical or mechanical fault, but we can’t solve the problem over the phone (soft fix), we will arrange to attend your home to repair your appliance. If we diagnose it and deem it beyond economical repair or find that the required part is not available in a reasonable time frame we will refund you all of each month’s subscription fees paid to date up to a maximum of 12 months (£120 maximum). You can put this money towards a replacement product and cover with us will end.

During the repair process we’ll keep in touch until the appliance is fully operational and your cover will continue. We aim to have your appliance back up and running within 7 days of your initial contact.

Exclusions:

Any accidental damage.
Theft or loss of the Product (or any part of it).
The replacement of regularly replaced items/consumable items, such as standard-fit bulbs.
Any cosmetic damage (e.g. rust, scratches etc.)
Breakdown due to fire, flood, wind or other severe weather conditions.
Products which have been neglected, abused, misused, or damaged intentionally.
Products which have been exposed to insect infestation (or similar phenomenon) or human/animal fluid/matter.
Appliances which are being used in a commercial premises. We only cover domestic appliances that being used in domestic situations.
Products being used in care homes or similar communal laundry rooms or catering kitchens. However products within resident’s individual rooms are eligible.
Products being used in communal areas of multiple occupancy accommodation such as holiday parks, hotels or hostels, however appliances in short and long term let accommodation are eligible because that’s a household situation meaning landlords and holiday rental owners can use our service.
Appliances situated on boats, caravans or other situations without an earthed 240V, 50Hz mainline electricity supply or appliances that are not readily accessible to be worked upon by the engineer.
Any loss to belongings suffered because of the breakdown of the product.

Important Information

This is not an insurance policy. It is a subscription based Care and Repair service only.

“Us, We, Our” means Argyll Appliance Repairs, an independent domestic appliance repair business owned and operated by Clive Braham which is based in Dunoon, Argyll & Bute, Scotland.

“You, Your” means the person or legal entity who has subscribed to our Care & Repair or Repair & Care Club.

Your Care & Repair service is provided by Argyll Appliance Repairs. Subscriptions are paid monthly in advance by an auto-renewing direct debit. In the event that we cease trading your active monthly subscription will be refunded and cover will end.
Our Appliance Care & Repair plan is for qualifying domestic appliances that are fully working at the initiation of the subscription. Thus there is a 30 day initial period before house visits and physical repairs will be considered.
We offer a different plan, called Appliance Repair & Care, for appliances which are currently faulty. Those will be attended to right away for the stated fixed price and revert to the monthly Care & Repair cover after the fault is rectified.
New appliances come with a one year manufacturer’s warranty as standard so we will only cover appliances that are over 12 months old and less than 10 years old at the time of subscription.
We will not be responsible for any failure to carry out our obligations under Care & Repair if it is caused by any circumstances outside our reasonable control.
You must allow us into your home or office at all reasonable times to repair the appliance and it must be readily accessible to work upon. It must be fitted to the electricity or plumbing in a standard installation.
We only use quality brand new parts from the industry’s biggest suppliers. Where appropriate generic pattern parts may be used.

Duration and Cancellation of membership

You may opt out at any time by cancelling your subscription in the member’s section of our website. Cover will end 30 days after your last payment. If you don’t cancel, your subscription will automatically renew each month so that you always have live cover and the assurance that provides.
If you choose to cancel within 30 days of signing up we will refund you the full amount paid.

Data Protection

We will securely hold your personal details in our website server and computer equipment. Your details will only ever be used for the purpose of us providing the service you have subscribed to with us and won’t be sold or passed on to any third party organisation.

Updating or transferring your plan

If you change address or give your appliance to someone else you must notify us so we can update our records. The appliance should be situated at its registered address although this doesn’t have to be the address of the payee. For example a parent can purchase and maintain membership on behalf of a child or a landlord can do so on behalf of a tenant. Cover will be in place for as long as there’s an active valid subscription. If the appliance is moved out of our areas of operation, which is specific parts of Argyll, we can no longer cover it.